Refund & Exchange Policy

At TrapstarOfficial.fr, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, you may be eligible for a refund or return under the conditions outlined below. Please review this policy carefully before submitting a request.

1. Refund Policy

We aim to ensure you are happy with your purchase. If you are not satisfied, you may request a refund subject to the following conditions:

Eligibility for Refund

To qualify for a refund, items must be:

  • Unworn, unused, and in original condition

  • Returned within 30 days of receiving the order

  • In original packaging with all tags attached

Non-Refundable Items

Refunds are not available for:

  • Sale or discounted items (unless defective or damaged)

  • Custom or personalized products (unless defective)

  • Underwear, socks, or other personal items for hygiene reasons

Refund Process

Initiate a Refund Request
Contact us at support@trapstarofficial.fr with your order number and reason for return.

Return Authorization
If your request meets our policy requirements, we will issue a Return Authorization (RA) and provide return instructions.

Return the Item
Items must be securely packaged and shipped to the address provided. Return shipping costs are the customer’s responsibility unless the item is defective or incorrect.

Refund Issuance
Once the item is received and inspected, refunds will be processed to the original payment method within 7–10 business days.

Note: Shipping charges are non-refundable unless the return is due to an error on our part.

2. Exchange Policy

We do not offer direct exchanges.
If you wish to change an item (size, color, or style), please return the original item and place a new order.

How to Exchange:

  1. Request a return by contacting support@trapstarofficial.fr

  2. Return the item following the provided instructions

  3. Place a new order for the desired product once the return is approved

3. Damaged or Defective Items

If your order arrives damaged or defective, we will resolve the issue promptly.

Steps to Follow:

  • Contact us within 7 days of delivery

  • Email support@trapstarofficial.fr with your order number and clear photos of the issue

  • We will arrange a return and cover return shipping costs

  • Upon verification, we will offer a full refund or replacement at no additional charge

4. Refund Processing Time

Refunds are processed within 7–10 business days after the returned item is received and inspected. Processing time may vary depending on your bank or payment provider.

5. Return Shipping

  • Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect

  • We strongly recommend using a trackable shipping service

  • We are not responsible for return packages lost in transit

6. Policy Updates

We reserve the right to update this Refund & Exchange Policy at any time. Any changes will be posted on this page with an updated effective date. Continued use of the website constitutes acceptance of the revised policy.

7. Contact Information

For questions or assistance regarding refunds or returns, please contact us:

Store Name: TrapstarOfficial.fr
Email: support@trapstarofficial.fr
Website: https://www.trapstarofficial.fr/